For years I believed “business” and “personal” were always separate. It wasn’t until I realized how I was, at the time, handling my relationships with clients was the exact opposite of said mantra. More often than not, I found myself wholeheartedly focused and concerned about my customer’s and client’s objectives as my own. Here are 5 reasons why business is always personal. Continue reading
After spending several weeks interviewing over 18,000 Twitter followers, Enterasys Networks Chief Customer Officer, Vala Afshar caught some of the customer service industry by surprise. Vala had put together a list of the Top 100 Most Social Customer Service Pros On Twitter and reviewed it with our friends at The Huffington Post’s Business Division. When I was first notified about this, it was nice to see some close friends and colleagues mixed within the list. It’s an absolute honor to be involved amongst multiple best-selling authors, industry analysts, keynote speakers, customer support management, service-oriented company executives, community managers, consultants, bloggers, customer experience architects, and media personalities. Continue reading
Today’s busy social space sometimes creates quite a challange to filter out a lot of the noise. With so many “new” social media tools and app integrations, it would seem impossible for anybody new to the arena to gain ground.
Very recently, I was asked “Geoff, what are you doing to improve your platform?” This made me stop and think. Here is what I came up with:
Stay Proactive With Inquiries
Nobody like’s talking to a wall. When we reach out to somebody with a question or comment on one’s blog or Facebook page, we usually think others will respond. At the least, the person whose thread we area commenting in. I make it an effort to reply to every e-mail, blog comment, Facebook comment, tweet… etc. I’ve worked hard to position myself within focused marketplaces and still allow for my personal life to have its responsible presence. Because let’s face it… Continue reading
If you are responsible for managing a group of employees, then you should understand how important the concept of teamwork is in the workplace. Not only will it make your job easier, but it will also improve your productivity, your effectiveness as a manager, and your reputation amongst those above you. There are some very simple things you can do to promote positive, cooperative contributions from your employees. Follow these five tips for encouraging team spirit in the workplace:
Establish clearly-defined goals, guidelines, and tasks. If you want your employees to take responsibility for their roles on the team, then you need to make sure they know exactly what it is that they are supposed to be doing. Make it a point to clearly describe every aspect of the project at hand, as well as what you expect from each of the team members. Continue reading
Have you ever said to yourself “I wish THEY made a pill for that?” If so, you’re not alone. In fact, you’re on board with about 95% of the population. But, the fact to the matter is that “the pill” has always been there, right in front of you the entire time.
I am convinced that 95% of all health problems and “need” for medication stem from lack of nutritional up keep via healthy diet, proper sleeping habits, and exercise. But here is the kicker… Continue reading
Fast and Emotional decision making often referred to as Choleric. Spontaneous decision makers like it when they see themselves. When they see something as “quick and easy”, they encourage themselves to act upon and move forward.
Fast and Logical decision making often referred to as Continue reading
What is Brain Trust? When do we recognize an empathic trigger for decision making? Is there a thought process that takes place to make this happen? Or do we go with our gut feeling?
To neurophilosophy pioneer, Patricia Churchland, Brain Trust is argues that:
“Morality originates in the biology of the brain. She describes the “neurobiological platform of bonding” that, modified by evolutionary pressures and cultural values, has led to human styles of moral behavior.”
I’m going to touch on a couple of areas that I feel to be key points in which allow us to make decisions. All three comparisons are very similar but each unique to their own. Continue reading
Last week while sitting in on a podcast with other StorytellersAZ members, the topic of “Failure” was brought to the table. Tyler Hurst led us off and brought up some interesting points regarding the learning curve. Brian LaPan expressed he didn’t believe in failure. Now, I can certainly appreciate both viewpoints and respect each one, I just have to say this:
I’ve been failing for 35 years. Every person who God has brought into my life has been a teacher in one way shape or form. As a result, I work very heard to fail each and every day, better each time. It wasn’t until a couple of years ago that I realized that I need to embrace failure. Otherwise, if I resist… I cannot succeed. And that will give me results based on fear. Fear of failing and a halt to any progress on any project I’m working on. It could be anything: Professional, Personal, Spiritual, or Financial. Continue reading