“There are times when even the best manager is like the little boy with the big dog waiting to see where the dog wants to go so he can take him there.” – Lee Iacocca.
The man who fathered the Ford Mustang and resurrected Chrysler from financial oblivion wasn’t born knowing how to pull off those magic acts, he learned them. While at Ford, he initiated careful research about how American demographics and the financial wherewithal of consumers would change during the 1960s. He listened to smart people tell him what the country needed and delivered a classic automobile.
Repeat proven results and continue to build on them.
Years later at Chrysler, Iacocca landed at a corporation in turmoil. Careful analysis showed that the company was in such dire straits that extreme measures would have to be taken to save it. Iacocca ended up needing loans from the government to keep Chrysler afloat. But once he got the money, he revived the company.
When we really listen to others, we learn more about ourselves and our abilities to help others achieve their goals.
In each case, the “big dogs” for Iacocca were the demands of the business: the need for new thinking at Ford and the absolute need for a survival plan at Chrysler. These dogs forced Iacocca to listen to them follow them, and ultimately steer him in directions that would benefit both companies.
We gather facts by listening, both with our ears and our eyes. Once the facts are in place, we can then make decisions that help everybody around us.
Managers who wag the dog make decisions without letting the facts tell them what’s right. Managers who take the opposite approach usually get the treats.
How important is it to you for other to listen while you are discussing an important topic? If you sense that you don’t have the listener’s full attention, how do you handle it?